You may have been contacted by Morrison Data Services, on the phone or at your house, to provide a meter reading for your energy supplier. Morrison Data Services work with a number of suppliers in the UK to help collect meter readings and additional industry data. This will be on top of any meter reads you’ve already provided.
I already provide my meter reads, why are Morrison Data Services still contacting me?
Morrison Data Services may contact your if your energy supplier hasn't received a recent meter reading from you. Or, if the reading doesn't fall in line with your previous usage, they will confirm what's on site and report back to your supplier.
Why are Morrison Data Services visiting my home?
Morrison Data Services may visit your home up to twice a year to collect a meter readings for your supplier, unless you have a smart meter or have been submitting regular readings. In these instances, Morrison Data Services will only visit your property once every two years to collect a meter reading.
This visit will be without prior appointment, between 8am to 8pm Monday to Friday, and 8am to 6pm Saturday.
If your meter needs a safety check, Morrison Data Services will do this when they take the readings from your meter.
Why have Morrison Data Services left a card for me?
If you’re out when Morrison Data Services visit, they’ll leave a card to say they’ve been.
If your meter is outside and easy to access, Morrison Data Services will collect a reading and leave a card to let you know they’ve been successful.
If they’re unable to access your meter, they’ll leave a card asking you to call them to provide your meter reads.
Alternatively, you can submit your readings to your supplier directly, which can usually be done online, on their app, by email, or over the phone.
Why have Morrison Data Services called me?
Sometimes Morrison Data Services will phone you to request your meter read instead of visiting your home. They’ll do so Monday to Friday 8am to 8pm, or Saturday 8am to 6pm.
If you miss their call, they’ll leave an automated message. Please note that this message will not mention your energy supplier.
Do I have to respond to a request from Morrison Data Services?
Providing regular meter readings is really important, ensuring your supplier can send you accurate bills, and the more readings they receive from you the better. Because of this, customers are advised to respond to requests from Morrison Data Services.
However, if you already send in your meter readings to your supplier regularly, and it’s inconvenient to get a new read when Morrison Data Services call, you can let them know that your reads are up to date.
Why do suppliers not collect the readings themselves?
With most energy suppliers having hundreds of thousands, if not millions, of customers across the UK, they need a hand getting out to everyone’s meters. Morrison Data Services’s agents work nationwide, so they can reach any household easily and quickly, especially if a meter needs to be fixed in an emergency.
Will I hear anything more from Morrison Data Services after their visit?
You won’t hear anything further from Morrison Data Services, but you can be sure your supplier received the readings.
How can I identify someone from Morrison Data Services?
Everyone should feel comfortable opening the door to someone claiming to be from Morrison Data Services.
To identify them, check that they are:
wearing a Morrison Data Services uniform
displaying an ID badge
using vehicles with Morrison Data Services signage
All Morrison Data Services employees will let you know who they are, why they’re visiting, and that they’re doing so on behalf of your energy supplier.
Morrison Data Services will never try to sell you anything.
If you’re concerned or unhappy about the conduct of any Morrison Data Services employee, please contact your supplier. Energy suppliers regularly communicate with Morrison Data Services and they'll make sure your feedback is passed on.