You may have been contacted by Lowri Beck, on the phone or at your house, to provide a meter reading for your energy supplier.
Suppliers use Lowri Beck to help collect meter readings and additional industry data. This will be on top of any meter reads you’ve already given to your supplier.
Suppliers may also use Lowri Beck to replace and fix energy meters.
I already provide my meter reads, why is Lowri Beck still contacting me?
Lowri Beck may contact all you up to twice a year, even if you provide meter readings yourself.
This is to check that the information has for its customers is the same as the information held by the energy industry. It also ensures suppliers have at least two meter readings per year for all their customers, so that they can keep bills as accurate as possible for everyone.
Why is Lowri Beck visiting my home?
Lowri Beck may visit your home up to twice a year to collect a meter reading for your energy supplier, unless you have a smart meter or have been submitting regular readings. In these instances, Lowri Beck will only visit your property once every two years to collect a meter reading.
This visit will be without prior appointment, between 8am - 8pm Monday to Friday, and 8am – 4pm Saturday.
If your meter needs a safety check, Lowri Beck will do this when they take the readings from your meter.
Why have Lowri Beck left a card for me?
If you’re out when Lowri Beck visit, they’ll leave a card to say they’ve been.
If your meter is outside and easy to access, Lowri Beck will collect a reading and leave a card to let you know they’ve been successful.
If they’re unable to access your meter, they’ll leave a card asking you to call them to provide your meter reads, or to submit them to your energy supplier directly.
Why have Lowri Beck called me?
Sometimes Lowri Beck will phone you to request your meter read instead of visiting your home. They’ll do so Monday to Friday 9am to 8pm, or Saturday 9am to 1pm.
If you miss their call, they’ll leave an automated message. Please note that this message will not mention your energy supplier.
Do I have to respond to a request from Lowri Beck?
Providing regular energy meter reads is really important, ensuring your supplier can send you accurate bills, and the more reads they receive from you the better. Because of this, all consumers are advised respond to requests from Lowri Beck.
However, if you already send in your meter reads to your supplier regularly, and it’s inconvenient to get a new read when Lowri Beck call, you can let them know that your reads are up to date.
Why do suppliers not collect the readings themselves?
With most energy suppliers having hundreds of thousands, if not millions, of customers right across the UK, they need a hand getting out to everyone’s meters. Lowri Beck’s agents work nationwide, so they can any household easily and quickly, especially if a meter needs to be fixed in an emergency.
Will I hear anything more from Lowri Beck after their visit?
You won’t hear anything further from Lowri Beck, but you can be sure your supplier received the readings.
How can I identify someone from Lowri Beck?
Everyone should feel comfortable opening the door to someone claiming to be from Lowri Beck.
To identify them, check that they are:
wearing a Lowri Beck uniform
displaying an ID badge
using vehicles with metallic, magnetic Lowri Beck signs on the front doors
All Lowri Beck employees will let you know who they are, why they’re visiting, and that they’re doing so on behalf of your energy supplier.
Lowri Beck will never try to sell you anything.