Who is Octopus Energy?
Octopus Energy, a subsidiary of the Octopus Group, is one of the UK’s biggest energy suppliers and a pioneering force in the provision of green energy. The most awarded energy supplier in the nation, Octopus Energy, is renowned for their competitive pricing, lack of red tape, and enduring commitment to sustainability.
Founded in 2015 by Greg Jackson, Octopus Energy quickly gained traction in the energy market by offering competitive tariffs and technological innovations to enhance customer experience.
Over the last decade, Octopus has acquired various smaller competitors to boost its market share, most recently its early rival Bulb Energy after its collapse into administration. Octopus also provides gas and energy for several other brands including Affect Energy, Co-operative Energy, Ebico, M&S Energy, Qwest Energy, and Roar Power.
Octopus Energy has also made significant strides in the business energy sector. Catering to the energy needs of small, medium, and large enterprises, Octopus Energy Business provides tailored solutions to help businesses manage their energy consumption effectively.
What services does Octopus Business Energy provide?
Octopus Business Energy offers a range of innovative and sustainable energy solutions for businesses, including:
Fixed and Flexible Tariffs
Octopus provides a variety of fixed-term contracts for price stability and flexible tariffs that allow businesses to take advantage of market fluctuations.100% Green Electricity
All electricity supplied by Octopus Energy comes from 100% renewable sources, primarily wind and solar, helping businesses meet their sustainability goals.Smart Metering Solutions
Octopus offers smart meter installations and integration with their online platform, allowing businesses to monitor their energy usage in real-time and identify areas for efficiency improvements.Innovative Technology
Octopus is known for its user-friendly online portal and mobile app, making it easy for businesses to manage their accounts, submit meter readings, and access detailed energy consumption data.Excellent Customer Service
Octopus Energy has a strong reputation for customer satisfaction, with a highly-rated support team available to assist businesses with their energy queries.Power Purchase Agreements (PPAs)
For businesses generating their own renewable energy, Octopus offers PPAs, enabling them to sell excess power back to the grid and monetize their green energy production.
Octopus Business Energy fuel mix
The latest fuel mix disclosure for Octopus Energy (for 2024) is as follows:
Fuel | Percentage |
|---|---|
Coal | 0.0% |
Natural Gas | 0.0% |
Nuclear | 15.20% |
Renewable | 84.80% |
Other | 0.0% |
Environmental impact:
CO2 Emissions: 0 g/kWh
Radioactive Waste: 0.0009 g/kWh
How to cancel Octopus Business Energy
Like all other business energy contracts, there is no cooling-off period.
This means that when you’ve signed up for a business energy fixed-term contract, you are obligated to fulfil the entire length of the deal.
If you want to leave before the end of your deal, you will have to pay an exit fee. Octopus Energy’s exit fees are calculated as a percentage of your remaining contract value. To ensure Octopus can forecast this accurately, businesses are encouraged to submit regular monthly meter readings (if they don’t have smart meters, which will send meter readings automatically.)
If your contract has entered its last 60 days, Octopus Business Energy will reach out to provide you with renewal options. If none of these options suit your needs, you can give notice to leave.
How to contact Octopus Business Energy
Octopus Business Energy can be reached in various ways. These are detailed below:
Phone: 0808 164 1088
Phone (for SMEs): 0203 389 5613
Email: business@octopus.energy
Post: Octopus Energy, UK House, 5th floor, 164-182 Oxford Street, London, W1D 1NN
Customers can reach out to Octopus Energy on Facebook and Twitter with any business enquiries. They also provide a comprehensive FAQ library and detailed help section to assist with various customer needs and effectively resolve specific issues.
Octopus Energy is particularly renowned for its exceptional customer service, with an impressive TrustPilot score of 4.8/5 from nearly 250,000 reviews.